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Hi Jimbo, To learn how to defrost this freezer, please visit the website for Insignia Products. Once you are there you can search this Freezers model number (NS-UZ7WH0), click the Support & Downloads tab, and click the User Manual. Once opened, on page 20 you will find a detailed guide on defrosting this unit. Hope this helps, you are also welcome to contact us for further assistance. - Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
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