“For some reasons, my standing desk only can go down, but can't go up. What should I do?”

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• I had one with a bad motor. I called the insignia number listed on the instruction sheets. They eventually had me contact customer service and I had a new desk sent out.

  Answered by Markusmn 4 years ago

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• At the lowest position, press and hold the down button (longer than 5 seconds) to reset the lifting system. When the lifting system bottoms out, rebounds, then stops, the reset is successful.

  Answered by InsigniaCustomerSupport 4 years ago

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