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Give the Geek Squad a call, good luck.
Sorry, there was a problem. Please try again later.Hi! I am sorry to read that you are having some issues with your unit. For us to be able to understand better the situation and try possible troubleshooting steps, please contact us and we will gladly assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
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