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Same happened to us. We had to go purchase longer screws at the hardware store and do the other mount on it.
Sorry, there was a problem. Please try again later.We had purchased this for our kids room and when we installed it we found that to be a problem. What we did was pulled down the 2 strings to release the bottom of the tv, then my son plugged the outlet into the tv and we snapped the tv back into the mount. Took 2 people to be sure that the tv didn't just pop off. Hope this helps.
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