“The articulation arms do not move at all. I tried to loosen the tension screws at the two elbows, but the arms still will not budge. Any suggestions?”
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That should no happen. Apply some WD40. Let it sit for a few minutes and try again. If it still doesn't move, just return it. It's not a cheap mount. It should work without any issue.
Sorry, there was a problem. Please try again later.Hi Cheryl, We are sorry that you were having hard time installing this TV wall mount. It is important for us to help you address this issue so you will be more comfortable while watching your television. You may contact us at (877) 467-4289 for further assistance. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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