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I had that same problem at first. Read the manual that came with it, it's in English and Spanish. Both are on the same paper that came with it. Make sure you are not pushing the button to turn the radio on. There is a button that turns the CD on to play. Look at your instruction manual carefully, and then match the buttons on the manual with the ones on the diagram. The manual can seem a bit confusing at first.
Sorry, there was a problem. Please try again later.Return it to the store and have them look at it. Sounds as if something is amiss, which you will not be able to fix. If it is still under warranty or within the limits of return, I would get a full refund for it or a replacement without charge to you.
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