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Sorry, there was a problem. Please try again later.Hi there! Thank you for reaching out. I understand that your ice basket was not in the box when you opened it. If your Insignia Portable Ice Maker is still under return and exchange, I recommend returning it to have the whole unit replaced. Unfortunately, Insignia no longer has available parts for Portable Ice Makers. We apologize for any inconvenience this may cause. - Carl | Insignia Support
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