“My new replacement insignia Samsung remote says it’s paired with my Samsung sound bar but the remote volume control doesn’t work…help?”
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Thank you for your inquiry! Make sure the batteries in the remote are good and try re-pairing the remote with the soundbar. Check if your TV's audio output is set to the soundbar and use an HDMI ARC or optical cable for connection. If the problem persists, contact our Insignia customer support team (877-467-4289) for assistance. - Mae | Insignia Support
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