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1. Charge. 2. Make sure two devices are compatible with each other. 3. Check if the headset is clean. 4. Check the audio format. 5. Reset. 6. Check the connection audio jack balance. Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Sorry, there was a problem. Please try again later.I can’t answer this question. I’ve lost most of the hearing in my right ear.
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