Questions & Answers

Q: QuestionReplace battery insignia NS-HAWHP2 headphones,like to know how to change battery?

Asked 1 year ago by Rich.

Q: QuestionHow long charge in my Insignia headphones last?

Asked 1 year ago by J.

• A:Answer Hello! This Insignia™ - RF Wireless Over-the-Ear Headphones can be charged for up to four hours and will last for up to 10 hours with continuous use. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionShould you let the headphone battery run out before recharging?

Asked 1 year ago by Claire.

• A:Answer I understand how important it is to ensure your headphones last as long as possible. You’ll be pleased to know that with modern lithium-ion batteries, you don’t need to wait until they’re completely drained to recharge them. In fact, it’s better for the battery’s health if you keep it between 20% and 80% charged. Just remember not to leave them charging overnight, and use the charger that came with your headphones for the best results. This way, you can enjoy your music without worry . Happy listening! -Paul | Insignia Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow much do headphones weigh?

Asked 1 year ago by Asking123.

• A:Answer Thank you for your inquiry! The weight of the Insignia™ RF Wireless Over-the-Ear Headphones is approximately 0.44 pounds (7 ounces). This weight includes the headphones and any built-in components such as the battery and electronics necessary for wireless operation. This makes them relatively lightweight and comfortable for extended use. If you need more specific details or additional specifications, you can refer to the product manual or the retailer's website where the headphones are listed. Keith | Insignia Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMis auriculares han empezado a emitir un sonido intermitente y molesto (tipo alarma) al intentar usarlos???

Asked 1 year ago by Chevi.

• A:Answer From the User Manual Page 16 "If the charge on the headphone batteries is low, the Power/Pairing indicator on the headphones blinks red (three times a minute) and beeps (twice a minute). When this happens, you should charge the headphones."

  Answered 1 year ago by MissCee

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Q: QuestionHOW DO YOU PLUG IN OPTICAL AUDIO CABLE

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your inquiry! To plug in an optical audio cable, first, locate the optical audio output port on your audio source device, typically labeled "Optical," "TOSLINK," or "S/PDIF." Then, align the plug on one end of the optical audio cable with the port and gently insert it, ensuring a secure fit. Remove any protective covers or caps from the cable or port if necessary. Repeat this process on the other end, connecting it to the corresponding optical audio input port on your headphones or audio receiver. Once both ends are securely connected, you can transmit digital audio signals between your devices using the optical cable. Keith | Insinga Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan I just get the headphone for this product without the base?

Asked 1 year ago by Joe.

• A:Answer I tried and was not able to do so. Had to buy the entire thing.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIs there a video on how to set digital headphones to my smart tv

Asked 1 year ago by Henry.

• A:Answer If you have a wireless the you just connect to your wifi,if not wireless your best bet is for optical wire works for me

  Answered 1 year ago by MichelleSVerified Purchase

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Q: QuestionIs the headband on this unit reinforced with a metal band or is it all plastic?

Asked 1 year ago by rbhudson47.

• A:Answer Thank you for your inquiry! The headband on the Insignia™ RF Wireless Over-the-Ear Headphones is primarily made of plastic. While it may have some reinforcement within the structure for durability and stability, it does not typically feature a metal band. Keith | Insignia Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionThe lowest volume I can get from the headphone volume control is not low enough for me. When I try to lower the volume below what it seem to offer, the headphones become muted. Is it possible that these headphones lack granularity in adjusting low volume?

Asked 1 year ago by Littlecattle.

• A:Answer yes

  Answered 1 year ago by anonVerified Purchase

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Q: Questioninsignia headphones have worked great for 3-4 years. Nows I think the batteries on right side are no longer charging Sound only thru left side. Do I need to change batteries or return product? I need instructions if I am to change batteries

Asked 1 year ago by Louie.

• A:Answer I think you should return it. I just did with mine.

  Answered 1 year ago by CraigLVerified Purchase

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Q: QuestionMy headphones are approximately 4years old. They have always worked fine,but lately after charged they play for only about 30 minutes. Thinking it is probably the battery worn out, can I purchase just the headphones and still use the charger? C

Asked 1 year ago by Sally.

• A:Answer Thank you for your Inquiry! Yes, you should be able to purchase just the headphones for your Insignia™ RF Wireless Over-the-Ear Headphones and continue using the charger. However, it's essential to ensure compatibility with your existing charger and verify that the new headphones are compatible with the charging cable you have. Additionally, replacing the headphones should resolve the issue of short battery life, as it's likely caused by a worn-out battery in the current headphones. Keith | Insignia Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: Questioncan you adjust the volume on the wireless tower?

Asked 1 year ago by rocky.

• A:Answer Hi Rocky. Thank you for your interest to our Insignia™ - RF Wireless Over-the-Ear Headphones. The docking station doesn’t have dedicated volume controls, you’ll need to adjust the volume directly on the headphones. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy headset will only play about an hour now. ( was about 8-10 hrs.). I read that batteries are not replaceable,therefore can I just purchase headset and will it work with docking station?

Asked 1 year ago by Lucky07.

• A:Answer Hi there. We appreciate your inquiry! The Insignia RF Wireless Over-the-Ear Headphones have a non-user-replaceable battery. However, you may be able to obtain a replacement headset directly from Insignia or find one with the exact matching model. As for your docking station, it is specifically designed to charge and pair with these headphones. If you decide to purchase a new headset of the same model, it should work seamlessly with your existing docking station. To be absolutely certain, I recommend verifying compatibility through Insignia’s official channels or consulting the user manual. Kind regards, Yanne Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhen I dock the headphones the blue light flashes along with the blue light on the headset. The blue light on the docking station continues to flash for as long as ten minute then goes out completely. the blue light on the headset continues to blink.

Asked 1 year ago by jimmymack.

• A:Answer You have to pair them together. It explains how to do it in the instructions.

  Answered 1 year ago by Anonymous

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Q: QuestionI put the headset in the tower to charge and the red light came on as it should. Do I need to power off the headset before putting it on the tower? And when should I power it off - will being charged too long cause damage to the batteries?

Asked 1 year ago by Bernie.

• A:Answer Hi Bernie! Thanks for purchasing our Insignia™ - RF Wireless Over-the-Ear Headphones. It is recommended to turn off the headset before putting it in the tower, but it actually has automatic shutdown capability when there is no audio input in the docking station for 15 minutes. Additionally, you might need to charge the device for 2-4 hours to fully charge. Charging it for too long or overnight is not advisable as it might damage the battery. Hope this answers your question. Have a great day! - James | Insignia Support | https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhen using the ear phones, will other people in the room be able to hear the normal speakers on the tv?

Asked 2 years ago by Bernie.

• A:Answer Hi Bernie! Thanks for inquiring about our Insignia™ - RF Wireless Over-the-Ear Headphones. It actually depends on the television you have; you might need to check first if it supports simultaneous audio. I hope this answers your question. Have a great day! - James | Insignia Support | https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionDocking station light is blue with a white light below it

Asked 2 years ago by Amp82.

• A:Answer yes, but still never worked, could not connect base tosource

  Answered 2 years ago by trushVerified Purchase

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Q: QuestionThe headset broke in half. Can I just buy that part?

Asked 2 years ago by cust1949.

• A:Answer Hi there! For replacement parts, you may send us an email [email protected] for further assistance. We'll be more than happy to assist you regarding this matter. Insignia Support Angela www.insigniaproducts.com/support

  Answered 2 years ago by InsigniaCustomerSupport

  
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