“I bought this charger on June 6. It did not come with the charging tip that matched my laptop. I was able to use the website to find out I needed the MT42 charging tip so I placed the order for free. Why haven’t I received the item or shipping number?”
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Thank you for your inquiry! Insignia™ Universal 180W High-Power Laptop Charger on June 6 and found that it didn’t include the correct charging tip for your laptop. After using Best Buy’s website, you identified that you needed the MT42 tip and submitted a request through their Guaranteed Tip Program, which provides a free tip if the one you need isn’t included in the box. However, since then, you haven’t received the tip or any shipping confirmation. For further assistance, you can kindly contact Insignia Customer Service directly at 1-877-467-4289, available Monday through Saturday, 8 a.m. to 9 p.m. Central Time. They should be able to look up your request and help resolve the issue.
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