“I just bought this but both displays are not working?”
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If both displays are not working, start by ensuring that all HDMI cables are securely connected to the adapter and the monitors, and that the adapter is properly connected to your computer’s USB port. Next, try power cycling the adapter by unplugging it from the USB port, waiting a few seconds, and then plugging it back in. Lastly, ensure that your computer’s operating system is compatible with the adapter. This adapter is compatible with Windows 11 and 10. Patricia | Insignia Support
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