“I'm not getting any audio, when the adapter plugged in, is that expected?”
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Thank you for your question about the Insignia USB to Dual HDMI Adapter. There are a few reasons why you might not be getting any audio when using the adapter: 1. Incorrect Audio Output Device: Make sure your computer's audio output device is set to the correct output port. Right-click on the speaker icon in your taskbar and select "Playback devices." Ensure that the adapter's output device is selected as the default. 2. Outdated Drivers: Ensure that your computer has the latest drivers installed for the adapter. Visit the manufacturer's website and download the latest drivers for your specific adapter model. 3. Incompatible Audio Format: Some audio formats may not be supported by the adapter. Try changing the audio output format in your computer's settings or media player. 4. Faulty Adapter: In rare cases, the adapter itself may be faulty. Try using the adapter with another computer or monitor to test if it works. If you're still having trouble, please contact Insignia customer support team (877-467-4289) for further assistance. They can provide you with specific troubleshooting steps and help you resolve the issue. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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