1-1 of 1 Answer
Them telling you that you need the Wifi address registered to connect to the wifi sounds like putting the cart before the horse to me, and may not be a realistic statement. If you can get the IP, give it to them and see if it works out. Try: https://tools.keycdn.com/geo or IPchicken. I have never dealt with something the size of a campus, but what that statement means to me is the IP address (IP address is numeric vs URL, which is whatever link you enter or open to a site and can be formatted differently, not just numeric)(plus, there is more than one type of IP address or URL, there are local ones that you use within your network and commonly assigned by the network, and then there are IP addresses that you can to external sites), anyway, your device doesn't get an IP address until it is connected to something, which it will not have until it is connected to the internet, and will vary when you change network connections. SOOOO, ask the tech for an example of the format. I suspect they meant you must register the MAC address of your devices. When I log into my router, I can allow connections and disallow connections based on the MAC address. This unique "machine address" is assigned to all devices before we ever buy them, individually and separate from the networks they use. MAC address of a device usually appears printed on the device or a sticker (kind of like a serial number, just a specific format). I would try the campus IT dept again, hoping for someone else, until you get what you need. Stay calm and polite and any decent human being will likely do their best to help you. If they don't, then ask to speak to their boss. If you don't have the MAC address for this device, Call the MFR.
Sorry, there was a problem. Please try again later.
