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My sister had this issue with hers, and she factory reset it and it was fine after that.
Sorry, there was a problem. Please try again later.I'm not sure if this will work, but there is the option to brighten or dim the clock. If you press down and hold the circle button on the top and then press the plus sign (volume up) multiple times, it may brighten the clock back. If this doesn't work then you might have a defective one.
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