“I took my iPhone in to replace its battery. The tech required me to give them my passcode (or disable it) and leave it overnight. He said it was so they could make sure the battery works. Is this true? It feels like an invasion of privacy + security risk.”
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No they do not need your password or the phone to be unlocked to change a battery.
Sorry, there was a problem. Please try again later.I was also asked to provide my Apple ID and password. It felt wrong so I left without having the battery replaced. Went elsewhere and they did not ask for this information.
Sorry, there was a problem. Please try again later.It happened to me too. Additionally, after taking my phone and getting my password, they informed me they could not change the battery. When I asked why they needed my phone and password, they said it was to see the serial number—which I did fill already when making the appointment, and could have told them again additionally myself without having to give access to all my personal data. I find what they do beyond outrageous.They have zero “need to know” for the tons of personal data they get access to when taking the phone. They just seem to be on an organized fishing campaign for personal information— a lawsuit is a right course of action.
Sorry, there was a problem. Please try again later.Same thing happened to me. The person helping us out said that is what Apple asks them to do when fixing phones. I had to go in and delete email accounts, social media, lock notes, and remove personal photos. I also had to leave it overnight. I will never take it to Best Buy to get fixed again.
Sorry, there was a problem. Please try again later.That happened to me also when I had an iPhone 6 last year. I felt very odd about it since I had a lot of private things on my phone I didn’t need other people seeing if that makes sense. Be safe, and be sure to reset your passwords. Don’t know what people could do with your stuff nowadays.
Sorry, there was a problem. Please try again later.That is not something they ask for no, I hope you changed your password and all went well after that appointment.
Sorry, there was a problem. Please try again later.I just had a great experience taking my iPhone 11 to Best Buy for a new battery. They did need me to input my Apple ID when I was there to turn off the “find my“ feature. After I unlocked the phone they ran a diagnostic and confirmed that only the battery had an issue. They kept the phone for about two hours to finish the battery replacement and did not require me to give them my Apple ID or unlock password. Another bonus…since I had bought my screen saver there they replaced it with a new one at no charge. Well done Geek Squad.
Sorry, there was a problem. Please try again later.Depends on the individual's integrity
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