Questions & Answers

Q: QuestionWhat is the manufacturer's warranty period for the Atem Personal Air Purifier, and what does it cover, providing peace of mind and ensuring product reliability?

• A:Answer The manufacturer's warranty period for the Atem Personal Air Purifier is 3 years from the date of purchase. The warranty covers defects in materials and workmanship, and includes free repair or replacement of defective parts. To be eligible for the warranty, the product must be registered within 30 days of purchase.

Q: QuestionWhat is the recommended room size for optimal performance of the Atem Personal Air Purifier, and how does it effectively purify the air in a designated space?

• A:Answer The Atem Personal Air Purifier is recommended for optimal performance in spaces up to 300 square feet. It effectively purifies the air by utilizing exclusive HyperHEPA personal air filter technology, capturing 99% of contaminants, including particles up to 100 times smaller than traditional air filtration systems.

Q: QuestionWhat are the different fan speed settings available on the Atem Personal Air Purifier, and how can I adjust them to suit my preferences?

• A:Answer The Atem Personal Air Purifier offers three different fan speed settings: low, medium, and high. To adjust the fan speed, simply touch the corresponding button on the purifier's control panel or use the downloadable app on your smartphone or tablet.

Q: QuestionWhat are the dimensions and weight of the Atem Personal Air Purifier, and how does its compact size contribute to its portability, allowing me to enjoy purified air wherever I go?

• A:Answer The Atem Personal Air Purifier measures 11.77 inches in width, 5.51 inches in depth, and 12 inches in height. It weighs 6.26 pounds. Its compact size and lightweight design make it highly portable, allowing users to easily move it from room to room or take it with them when traveling, ensuring access to purified air wherever they go.

Q: QuestionHow does the Atem Personal Air Purifier's HyperHEPA filtration system compare to standard air filtration systems in terms of particle removal efficiency and the size of particles it can capture?

• A:Answer The Atem Personal Air Purifier's HyperHEPA filtration system is superior to standard air filtration systems in terms of particle removal efficiency and the size of particles it can capture. It removes 99% of contaminants, including particles up to 100 times smaller than those captured by traditional systems, down to a size of 0.003 microns.

Q: QuestionHow does the Atem Personal Air Purifier ensure that it delivers a steady stream of purified air directly to my personal breathing zone, creating a purified air environment around me?

• A:Answer The Atem Personal Air Purifier utilizes HyperHEPA filtration technology to capture pollutants as small as 0.003 microns, delivering up to 99% purified air directly to the user's personal breathing zone. The device employs touch- point controls with three fan speed settings, allowing for customized airflow. Additionally, the Atem air purifier can be controlled remotely via a downloadable app on a smartphone or tablet, enhancing user convenience and control over the purification process.

Q: QuestionCan you explain the process of connecting the Atem Personal Air Purifier to a smartphone or tablet via Bluetooth and customizing its settings through the downloadable app?

• A:Answer To connect the Atem Personal Air Purifier to a smartphone or tablet via Bluetooth, first, download the Atem app from the App Store or Google Play. Once the app is installed, open it and follow the on-screen instructions to pair your device with the air purifier. Once paired, you can customize the air purifier's settings, such as fan speed and timer, through the app.

Q: QuestionWhat are the key features that make the Atem Personal Air Purifier stand out from other personal air purifiers on the market, and what sets it apart in terms of performance and technology?

• A:Answer The Atem Personal Air Purifier stands out with its HyperHEPA filtration technology, removing 99% of contaminants down to 0.003 microns, 100x smaller than traditional systems. It offers a 300-sq-ft purified zone, touch-point controls, and a downloadable app for customization, making it a top performer in personal air purification.

Q: QuestionHow does the Atem Personal Air Purifier specifically address the removal of common pollutants such as mold, pollen, dust, smoke, allergens, pet dander, and asthma triggers from the air, creating a healthier breathing environment?

• A:Answer The Atem Personal Air Purifier employs exclusive HyperHEPA filtration technology, effectively capturing and eliminating 99% of airborne contaminants, including mold, pollen, dust, smoke, allergens, pet dander, and asthma triggers. Its powerful fans draw in polluted air and pass it through the HyperHEPA filter, releasing purified air into the surrounding area, creating a healthier and safer breathing environment.

Q: QuestionCan you provide more information about the filter compatibility of the Atem Personal Air Purifier and the recommended replacement schedule for the filters, ensuring optimal performance and air purification?

• A:Answer The Atem Personal Air Purifier is compatible with filters that can capture particles down to 0.003 microns in size. For optimal performance and air purification, it is recommended to replace the filters every 6 to 12 months, depending on usage and air quality conditions. Regular filter replacements ensure the purifier continues to effectively remove contaminants and maintain clean air quality.

Q: QuestionI’m trying to disassemble my IQAir Atem- Have two but I’m now working for a home so only need one. I have the original box. How do I get the clear plastic Directional device off of the main unit So I can place it in the storage box

Asked 1 year ago by RMM.

• A:Answer Hello  Thank you for reaching out to us today! PureJet Diffuser To remove your PureJet diffuser, firmly grasp the air purifier and pull off the diffuser. To attach your PureJet diffuser firmly grasp the air purifier and align the large pins on the diffuser with the arrows on the outlet vent. Note the outlet vent has larger openings. Once the diffuser pins are aligned with the vent arrows press firmly into place while holding the air purifier. Should the PureJet diffuser grille become dislodged, align the hook at the bottom of the diffuser grille with the bottom of the diffuser body and snap firmly into place. Thank you, have a wonderful day!

  Answered 1 year ago by IQAir North America, Inc.

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Q: QuestionIt appears that there is a nozzle type directional blower on this AP so you can aim it (where) to blow (basically upward). Nozzle adjust or is it stationary? Is it programmable? Quiet? How many settings? Have an annoying night lite that turns off?

Asked 1 year ago by Airbite.

Q: QuestionIQAIr Atem “desk” aftermarket battery substitute?

Asked 2 years ago by Darrell.

• A:Answer Hello, Thank you for reaching out to IQAir! There are unfortunately no aftermarket parts available for this purifier. We can definitely assist you with this issue though, please give us a call at 1-877-400-1050 Monday-Friday 7AM-430PM(PST) and we can further assist. Thank You, IQAir

  Answered 2 years ago by IQAir North America, Inc.

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