“I have an i7+ and it will not connect to the cloud. Tech support says that there is a problem with the app. Is this true?”
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I had the same issue and called tech support. They had me do a clean install: Unload and reinstall app, unplug and restart router, restart robot. It worked.
Sorry, there was a problem. Please try again later.I bought an i7 plus in may. It worked great with the app. In October it suddenly quit. I had the same message about it not connecting to the cloud. I tried everything including resetting everything, deleting the app and reinstalling. Nothing worked. I was told the same thing that it was the app. I took it back to Best Buy and had them replace it with the same model. I brought the new one home and had it hooked up to the cloud in 10 minutes. It works great. Reading up on it from a lot of sites it appears to be a problem with the i7 plus where it loses internet connection. So far I’ve had no issue with the new one. I do have an extended warranty so if this one goes down I’m covered. I’d suggest taking it back and get a new one.
Sorry, there was a problem. Please try again later.There's no issue with the app itself (meaning for general use) but am sorry to hear you're having issues with connectivity. Our customer support group can definitely help resolve; it's best to reach out when home with the robot at hand for the quickest results. You can live chat, email or browse FAQ’s at https://www.irobot.com or call 877-855-8593.
Sorry, there was a problem. Please try again later.I don’t think that you’re asking the same question but I had trouble getting Robbie to connect to WiFi and I kept putting my WiFi password in but what it wanted was “no password “. Connected right up and ran after that.
Sorry, there was a problem. Please try again later.Make sure you are on your 2.4g WiFi and not 5g, it will not work with 5g. Otherwise, try and do a reset on both the Vacuum and your wireless modem and router.
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