“I have been trying to loosen the gas springs to move my monitor down but it is still in the highest position. Ive tried turning left and right but still no luck”
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I was unsure about this at first too. However, once the monitors are attached, the weight of them should easily move the gas springs up and down.
Sorry, there was a problem. Please try again later.Unfortunately I have not had a moment to test this product for this particular feature. I would recommend contacting customer service for further assistance requiring the Ergonomic Dual Monitor Mount gas springs adjustments. Their information can be found on j5create website under the Support tab and a specialist will be ready to assist you. Thank you and I apologize for the inconvenience.
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