Questions & Answers

Q: QuestionDoes this monitor mount come with installation instructions?

• A:Answer Yes, the monitor mount includes clear instructions and all the necessary tools.

Q: QuestionWhat is the maximum weight capacity of this monitor mount?

• A:Answer The maximum weight capacity of this monitor mount is 17.6 lbs.

Q: QuestionCan it be mounted to a wall?

Asked 1 year ago by Oh.

• A:Answer I can not be mounted to a wall. It is designed for tables/desks

  Answered 1 year ago by FNGflaitzVerified Purchase

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Q: QuestionDoes the mount on the side of the desk? Or through the hole in the desk where cords come through?

Asked 1 year ago by Kat.

• A:Answer It can do both and comes with both attachments. however, if you use the grommet attachment there doesn't seem to be a passthrough so your cables will no longer be able to come through that hole.

  Answered 1 year ago by PatD316Verified Purchase

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Q: QuestionWhat range of motion is available as to height and or distance from mounting point?

Asked 1 year ago by Specifications.

• A:Answer Height- 17” from top of desk to center of monitor. Side range- 16” from center of mount to center of monitor at its farthest point straight out to side.

  Answered 1 year ago by UnHombreMaloVerified Purchase

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Q: QuestionIn the description is says the weight limit is 17.6lbs. Is that weight limit for each monitor arm separately or combined weight with 2 monitors the whole device can support?

Asked 1 week ago by ChrisjL.

• A:Answer The 17.6 lb (8 kg) weight limit is per monitor arm, not the combined weight. " Designed to fit 17" to 32" monitor weighing up to 8kg/17.6 lbs. monitor per arm"

  Answered 6 days ago by J5create Team

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Q: QuestionCan this mount a Samsung - 27” Odyssey G50D monitor? https://www.bestbuy.com/product/samsung-27-odyssey-g50d-qhd-ips-180hz-1ms-amd-freesync-and-g-sync-compatible-gaming-monitor-with-hdr-400-displayport-hdmi-black/J3ZYG2HYQS/sku/6573717

Asked 1 week ago by Darren.

• A:Answer Yes, the Ergonomic Dual Monitor Mount is compatible with the Samsung 27" Odyssey G50D monitor. This mount supports monitors up to 32" and 17.6 lbs per arm, and the G50D fits comfortably within that range. Just make sure to use the 100x100mm VESA mount pattern included with your monitor. For the best stability, adjust the tension on each arm after installation to balance the monitor’s weight.

  Answered 1 week ago by J5create Team

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Q: QuestionDoes this work with LG monitors?

Asked 1 year ago by DB3.

• A:Answer yes

  Answered 2 months ago by JeremyGVerified Purchase

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Q: QuestionWill this mount work with dell monitors? I have a 32 34 in curved monitor.

Asked 1 year ago by Brian.

• A:Answer Yes

  Answered 2 months ago by AmyWVerified Purchase

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Q: QuestionDoes this come with the hardware needed to mount monitors? And will it fit Vesa 100x100 compatible monitors?

Asked 1 year ago by amusingnot.

• A:Answer Yes, the product does come with the VESA-approved mounts. 100x100mm

  Answered 3 months ago by Blankminded6Verified Purchase

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Q: QuestionDoes this work with AOC monitors?

Asked 1 year ago by Kyle.

• A:Answer most AOC monitors, yes

  Answered 4 months ago by AlexEVerified Purchase

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Q: QuestionI have a Gen 1 Samsung Odyssey g7 32" curved monitor and a gen 3 Odyssey g5 34" curved ultrawide. Will this arm support both of them??

Asked 1 year ago by EmbarkingTundra.

• A:Answer You have 16” from center of monitor to center of mount. Beyond that, they will overlap. So 34” and 27” MIGHT work without overlap but doubt it on the 32”/34” combo. This is 32” lg monitors with actual width of 28”. The mounts are stretched to their limits.

  Answered 1 year ago by UnHombreMaloVerified Purchase

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Q: QuestionCan I use this on my glass top stand-up desk?

Asked 2 years ago by Rain.

• A:Answer No

  Answered 1 year ago by UnHombreMaloVerified Purchase

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Q: Questionwill this fit a hp monitor m24h

Asked 2 years ago by godsonmac.

• A:Answer I look at hp monitor m24h and the answer is no.

  Answered 4 months ago by AlexEVerified Purchase

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Q: QuestionWill this hold 2 ultra wide 30 inch monitors

Asked 1 year ago by Rmcd.

• A:Answer Yes

  Answered 2 months ago by AmyWVerified Purchase

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Q: QuestionI have been trying to loosen the gas springs to move my monitor down but it is still in the highest position. Ive tried turning left and right but still no luck

Asked 1 year ago by Jake.

• A:Answer I was unsure about this at first too. However, once the monitors are attached, the weight of them should easily move the gas springs up and down.

  Answered 4 months ago by JeffreyRVerified Purchase

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Q: QuestionHow do I use the cable management portion of the mount? Is it possible to remove and reattach that section? Otherwise it's way too narrow to fit the plug portions of my hdmi or power cable through there.

Asked 1 year ago by Alx.

• A:Answer For those like myself who did not find the previous answer helpful for actually taking the covers off, here is how I got mine removed: 1. Pick an end on either of the cord covers and push the cover towards the middle from both directions (squeeze in) with your thumbs. Essentially, you are trying tot get the clips to disengage. 2. Work your way to the other end, exerting the same pushing exertion the whole way. Don’t yank the cover after getting the first clamps loosened, because this can cause the clips to break.

  Answered 6 months ago by RandomGuy

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