Have 2013 MacBook Pro macOS 11.5.1. I’m am having issues getting it working. I originally had the driver installed and the screens don’t display any images, but a black screen. But windows can be dragged to black screens. Monitors are recognized null

Question

J5create Team · Accepted Answer

Please check your System Preferences > Security & Privacy > General tab. Towards the bottom there should be a message. Please allow our software through.

Then open System Preferences > Security & Privacy, select the Privacy tab.  Along the left-pane, locate and select the Screen Recording > locate DJTVirtualDisplayAgent. Uncheck and re-check the box beside it and then disconnect and reconnect your j5create device from your computer.

** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary.

Thank you, j5

“Have 2013 MacBook Pro macOS 11.5.1. I’m am having issues getting it working. I originally had the driver installed and the screens don’t display any images, but a black screen. But windows can be dragged to black screens. Monitors are recognized”

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