“I have a Dell Inspiron 16 2 in 1 lap top, I am trying to connect my 2 dell monitors using a J5 create dual hdmi mini dock. 2 hdmi cables and plugged them into the monitor and the mini dock. Plugged the dock in. Computer won't recognize the monitors?Why”
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The USB-C Dual HDMI Mini Dock requires an installation of a driver to allow dual displays via HDMI ports. Drivers are available on j5create website under the "Support" tab. The USB-C to 4K HDMI Cable is intended to connect to a computer that supports an available USB-C port with DisplayPort Alt Mode capabilities to transmit audio and video signals. You can not use these video cables with the Mini Dock. It would need to be HDMI to HDMI cables. Thank you.
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