Questions & Answers

Q: QuestionWhat is the length of this cable?

• A:Answer This cable is 6 feet long, allowing you to place your devices where you need them.

Q: QuestionIs this cable compatible with devices other than laptops?

• A:Answer Yes, this cable is compatible with a variety of laptops, tablets, and phones that support DisplayPort Alternate Mode over USB-C.

Q: QuestionWhat is the maximum data transfer rate of this cable?

• A:Answer This cable has a maximum data transfer rate of 18000 megabits per second.

Q: QuestionDoes this cable require any software installation?

• A:Answer No, this USB-C to 4K HDMI cable is plug and play, so you don't need to install any software.

Q: QuestionHow to use it and hook it up to your TV and phone

Asked 6 years ago by Slammer.

• A:Answer You connect the HDMI end to your TV's HDMI connection and the other end into your phone.

  Answered 6 years ago by Vansketcher7

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Q: QuestionIs this bi-directional? I'm looking to connect my mid-2015 MacBook pro to a usb-c docking station. Can the video go from HDMI to USB-C (as opposed to USB-C as an input, and HDMI as an output)?

Asked 6 years ago by gagyij.

• A:Answer No, you can transfer only from USB Type C port to HDMI port.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the Hz?

Asked 6 years ago by Dilly.

• A:Answer This device supports 4K resolution at 60Hz

  Answered 5 years ago by J5create Team

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Q: Question1) Will this work w/ Dell Precision 7520 laptop that has Thunderbolt 3 type C port? 2) Can I use this cable to connect the laptop to an external monitor that has HDMI inputs? I am using laptop's hdmi already n hope this cable can connect 2nd monitor.

Asked 5 years ago by DanielOcean.

• A:Answer Yes, you will be able to connect this device to the Thunderbolt 3 port on your computer. Then you can connect the HDMI plug of the device into your HDMI port of your monitor.

  Answered 5 years ago by J5create Team

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Q: QuestionCan I use this to play videos off my Alcatel 7 phone

Asked 6 years ago by Prophet.

• A:Answer You can use it from your alcatel 7 phone is your phone has USB C type charger. If you have the micro or mini usb it will not work.

  Answered 6 years ago by BberthelVerified Purchase

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Q: QuestionIs LG Stylo 4 compatible with USB type-c to HDMI cable by insignia? I purchased it from Best buy plugged into my TV plugged into my phone nothing worked.

Asked 5 years ago by Jaelan.

• A:Answer Because the phone does not support a feature called DP alt-mode, the JCC153G will not work for you. I would recommend the JUA165C instead and that will work for you. ** Feel free to contact the Technical Support team mentioned on the packaging for further assistance or if you have any other questions and someone will be glad to assist you.

  Answered 5 years ago by J5create Team

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Q: QuestionCan I use this to connect my Lenovo Yoga laptop USB-C port to an Insignia TV HDMI port?

Asked 2 years ago by oneless.

• A:Answer The USB-C to 4K HDMI Cable requires that the Lenovo Yoga laptop must support DisplayPort Alt Mode for video out through it's USB-C port. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

  Answered 2 years ago by J5create Team

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Q: QuestionWell the j5 work with my Samsung a01

Asked 3 years ago by 1967.

• A:Answer You'll need to contact J5create tech support, they are very helpful - here's the link: https://en.j5create.com/pages/support

  Answered 3 years ago by LongTimeNorelcoCustomerVerified Purchase

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Q: QuestionWill this work to connect a Gopro 10 to a TV to watch footage? Thank you

Asked 3 years ago by Letty.

• A:Answer No, the video cable connects to a computer, tablet or phone via USB-C that supports DisplayPort out for video and HDMI to TV. Will not work for a GoPro 10 device.

  Answered 3 years ago by J5create Team

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Q: Questionwill this work with a Moto G Power 2021

Asked 3 years ago by jims52.

• A:Answer In order for this device to work it requires that your phone supports a feature called DisplayPort Alternative Mode over USB Type-C. This feature allows your phone to output a display over your USB Type-C port. Unfortunately, in your case your phone does not support this feature, so this device will not work with your phone.

  Answered 3 years ago by J5create Team

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Q: Questionwill this work with LG6 phone?

Asked 4 years ago by cwhub.

• A:Answer If you are referring to the LG Stylo 6, then no. The JCC153G requires that your computer, tablet, or phone support video output via USB-C to output video signal. Instead, the JUA165C will work for you.

  Answered 4 years ago by J5create Team

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Q: QuestionWill it work with iphone7

Asked 5 years ago by Mart.

• A:Answer It’s usb-c, not lightning. So no, she it didn’t work with my iPod pro, so I’d think double no. You’ll need the Apple lighting to media connector or similar.

  Answered 4 years ago by Jeremyknowsit

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Q: QuestionWill this cable fit /work with my MacBook Air?

Asked 5 years ago by Darlene.

• A:Answer This device will work with any MacBook Air that has an available USB Type-C Port.

  Answered 5 years ago by J5create Team

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Q: QuestionWill this work on lg stylo 5?

Asked 5 years ago by Anonymous.

• A:Answer No it will not I just tried too and now I'm returning it.

  Answered 5 years ago by Anonymous

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Q: QuestionWill this work with Samsung Galaxy s9+?

Asked 5 years ago by Anonymous.

• A:Answer Yes, this adapter will work with a Samsung Galaxy S9+.

  Answered 5 years ago by J5create Team

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