“I just bought a J5 create with a USB port and HDMI port and a power input I connected it to my phone but why is it not showing up on my TV am i missing something”
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The JCA379 is a PnP model and therefore, requires that your phone support video output via USB-C. If the phone does not support such capability, this will not work. Instead, we recommend exchanging it for the JUA165C and that will output video signal. If you would like to speak with a specialist on this suggestion, please contact support and a rep will gladly assist.
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