“When I plug both HDMI cables into the back of the JCD543, only the HDMI port with the white line works. Is there a way to fix this? (I'm not plugging the HDMI directly into the laptop).”
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I am not a tech person, but here's my two cents. Both of my HDMI ports are working. I have them plugged in with a space between them. One of my monitors has TWO HDMI ports in the back. I had to switch out the one I plugged into on the monitor before it would work. You can also change the setting on the monitor itself to choose to input from the other HDMI port, but I thought it was easier to just plug into the other one. It sounds like you could have a different issue, but I thought I would share just in case. I also had to set up both monitors on my laptop under "Multiple Monitors," I believe. Best of luck to you!
Sorry, there was a problem. Please try again later.The HDMI that is linked with the DP port will require that a computer supports DisplayPort Mode to transmit audio and video signals. Please refer to the manufacturer of your hardware for more information on your device. The stand alone HDMI port will need an installation of a driver for proper functionality. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
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