“I have been using this J5create docking station many years using a HP computer but have since changed to a new HP computer E5ALLJON and the new computer does not recognize the USB C port and will not allow me to set up two monitors. Why?”
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The issue you’re experiencing may be due to a compatibility requirement, configuration setting, or missing drivers. Ensure that the USB-C port on your new HP computer supports DisplayPort Alt Mode and Power Delivery, which are required for video output and docking station functionality. You can confirm this in your computer's user manual or specifications. Download and install the latest drivers for the docking station from the j5create website. Check your computer for updates, including graphics and chipset drivers. These updates often resolve compatibility issues.
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