“If I lost my charging case but still have my earbuds can I claim warranty?”
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If you purchased the warranty along with your earbuds, the best thing you should do is review the entire warranty and make sure that you’re covered should you misplace the earbuds, charger or the entire unit. If the warranty covers misplaced units, then you should contact Best Buy as soon as you’re sure that you lost either your earbuds, charger or both items. As long as you’re covered by the warranty, Best Buy should be able to replace your lost Jabra earbuds and/or charger with a new unit. It’s also important that you register your Jabra unit after downloading and pairing your device with your phone or similar electronic devices. Registration, along with email or social media communication with Best Buy and Jabra is easy and important. Registering your Jabra unit identifies you as the owner of the unit. It is also feasible that, along with contacting Best Buy to report the loss of your Jabra earbuds unit, you should drop inquire if there is a police precinct within the jurisdiction of where you misplaced your earbuds or charger. Always keep the original packaging, receipt and warranty for the unit in a safe place. The serial number and IMEI numbers can be found within the packaging and/or receipt or warranty. It’s obvious that, if your item was lost outside of your residence, you may not easily retrieve it. A lost/stolen property police report can be documented should you lose your unit. The report should include both the serial number and the IMEI numbers. Even though you’re filing a police report for your misplaced Jabra unit, it’s helps Best Buy a lot when honoring a filed claim in replacing the lost items. The police will provide you with an instructional form to fill out if you are requesting a police report to take to Best Buy when filing a claim. The items that are important to have are your receipt and warranty containing the serial and IMEI numbers, being registered and filing a lost/stolen property report with police.
Sorry, there was a problem. Please try again later.You can claim warranty for a defective item, but not to replace a lost or stolen one.
Sorry, there was a problem. Please try again later.Hi Tim- Misplaced products are not covered under warranty, though we do have replacement Charging cases available for purchase in selected regions on the official Jabra website. Thank you for your question!
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