“At the end of February I buy this headphones at Best Buy. The charger case recently broke the top lid. I send Jabra a warranty request and they reply me that I have to manage the warranty with the reseller, in other words with you. Is that correct?”
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Hi there- great question! At this time, the Manufacturer's warranty on Jabra products does not cover accidental damage. For this reason, if your charging case broke as a result of improper storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse, we will not be able to replace your charging case and you will have to purchase a new one. You can purchase a new charging case for your Jabra Elite Active 75t from our website here: https://www.jabra.com/accessories/jabra-elite-active-75t-charging-case#/#100-68993000-00. If you charging case did not break as a result of improper storage, misuse, or by accident, please reach back out to our support team.
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