“A unit my unit won’t switch modes and I’ve reset it already I pressed it and held the button it blink the display it still won’t switch he has 100% battery it’s charging everything it just doesn’t work”
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Hi, Thank you for the details. Since your Explorer 290 (E290) is fully charged and the mode button still doesn’t switch modes after a reset, this may be a technical issue that requires further inspection. Please contact Jackery Support directly so they can assist you and provide a solution: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) They’ll be able to troubleshoot your unit or arrange service if needed. Best regards, Jackery Customer Support
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