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Hi, Thank you for reaching out! If your Explorer 290 (E290) won’t switch modes, it may be a simple issue with the mode button or system reset. Please try the following: Make sure the unit is powered on. Press and hold the mode button for a few seconds. If it still doesn’t switch, power off and on the unit. If the issue persists, please contact Jackery Support for further assistance: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support
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