“I have had my system for about a year and for most of it I have had connectivity issues with the subwoofer. It just constantly cuts in and out to the point I've just unplugged the subwoofer. Any suggestions?”
Answer This Question
1-2 of 2 Answers
You can try updating the Bluetooth Software. https://www.jbl.com/on/demandware.static/-/Sites-masterCatalog_Harman/default/dw3af2aa20/pdfs/Customer%20Friendly%20Release%20Notes%20JBL%20Bar%205.1%20Surround%20and%20upgrade%20process_EMEA%20version.pdf
Sorry, there was a problem. Please try again later.Thanks for reaching out. We recommend that you try performing the following troubleshooting steps. Turn off Subwoofer and Sound Bar and unplug them for 3 minutes. Plug the power back in and press the Pair button on both devices. Refer to the owner's manual for manually pairing the Subwoofer and Soundbar (if possible). Move the Subwoofer closer. Turn off 2.4 GHz devices (Wi-Fi connected devices may cause interference, e.g. smart home products, baby monitors, etc.). If you need further assistance, you may reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Sorry, there was a problem. Please try again later.