“Hi, I really love the headphones so far. I'd like to take them swimming tomorrow but when testing to see if I can lock the headphones, they won't lock. I tap once and then tap and hold for 5 seconds and it goes right over to bluetooth rather than lock.”

1-3 of 3 Answers

• Hi there, we're here to help. Please make sure you're tapping on the JBL Logo and not the lines above it when doing the lock procedure. If you're still not able to get it locked, please submit a case request and so we can assist you: www.jbl.com/support-contact.html

  Answered by JBL Support 6 years ago

  Helpful (9)Unhelpful (5)

  Report

  Sorry, there was a problem. Please try again later.

• Hi, I had the same problem, the trick seems to be tapping really quickly

  Answered by Kaasschaaf 5 years ago

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Piece of junk Throw it in the trash. And shop any place but Best Buy.

  Answered by WorstBuyEver 6 years ago

  • 

  Helpful (4)Unhelpful (3)

  Report

  Sorry, there was a problem. Please try again later.