“My headphones will not charge. They have both died for the first time. When I put them in the charging case, no indicator lights come on, and when I shut the case, the white indicator light does now come on. (The case appears to be charged.)”
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I haven't encountered that issue but noticed others stated such an occurrence while researching and reading reviews. I immediately wipe mine prior to placing them in the case, which I keep on a flat surface (dresser/table) while charging...try wiping the conductors and perhaps placing a small piece of tissue behind each ear bud before closing the case: this is what I've considered doing in the event this happens to mine. Here's to hoping it works.
Sorry, there was a problem. Please try again later.We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Once done, place both earbuds in the charging case and see how it goes. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
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