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We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Tune 110BT. Please try using a different music player and check the audio balance of the music player. Try using a different source ex. (phone, tablet) to check if you'll experience the same problem using a different device. If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#call
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