Questions & Answers

Q: QuestionIs this head set compatible with the TV

Asked 5 years ago by Bud.

• A:Answer Only if your tv is Bluetooth enabled

  Answered 5 years ago by HayRVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat does this come with?

Asked 5 years ago by R.

• A:Answer You get a charging cable (no outlet block) and a braided cord in case you choose not to use a bluetooth connection.

  Answered 5 years ago by JeffS

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo these have an independent volume control and will they pair with a Samsung sku # 6325561 TV?

Asked 5 years ago by Hobbs.

• A:Answer Yes, it will pair with anything that is bluetooth enabled.

  Answered 5 years ago by GPUMINER

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre the headphones able to skip tracks and can you answer calls with it

Asked 5 years ago by Anonymous.

• A:Answer Yes! It's actually really easy to do so. The buttons are marked and can be differentiated by touch, and answering calls is a breeze.

  Answered 5 years ago by justri

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI got a iPhone and it won’t let me connect with google assist. Can somebody tell me how to fix this or why it won’t even pick it up.

Asked 5 years ago by Askanater.

• A:Answer I think if you have an iPhone, you have to download the Google Assist app from the iTunes App Store… but if you have an iPhone, why not just use Siri?

  Answered 4 years ago by goodadvicegiver

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo headphones come with carrying case/bag?

Asked 5 years ago by ed.

• A:Answer No, these do not.

  Answered 5 years ago by GPUMINER

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow long do they play before needing charged? How long will this price be good for?

Asked 5 years ago by De.

• A:Answer JBL Live 50BT can last up to 33 hours of music playtime/ talk time. Please note that this may vary depending on volume and music content.

  Answered 5 years ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill they work uncharged via the aux cable?

Asked 5 years ago by Alfanut.

• A:Answer Yes, JBL Live 500BT will work even when the has a low battery and will be plugged to the device. The headphones will take in power from the device where it's connected with. If you have further questions, please reach out to our Customer Support. https://www.jbl.com/support-contact.html

  Answered 5 years ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre they charged via micro USB or USB-C?

Asked 6 years ago by london.

• A:Answer Its a micro USB. Charging cable comes in the package. Can plug other end into a USB 2 or 3 charger or charging port. Can not use while charging, but charges pretty quickly

  Answered 5 years ago by TyrellOB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: Questionwill these JBL - LIVE 500BT Wireless Over-the-Ear Headphones, sink with SanDisk 16GB Clip Sport Pl

Asked 6 years ago by ken.

• A:Answer Thanks for posting a question. Our JBL Live 500BT headphones should work fine with your player as it is backwards compatible with older source devices with BT versions 4.0 and 4.1.

  Answered 6 years ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI’ve misplaced my JBL charging cord, are the orange charging cords sold separately or can I use any charging cable?

Asked 4 years ago by MusicLuvR.

• A:Answer Yes, you may use any USB charging cable, either way you may contact our JBL Support Team to purchase the original charging cable of your JBL Live 500 BT. You can call us now at: (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

  Answered 4 years ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this pair with Samsung tv tu700d smart

Asked 4 years ago by Anonymous.

• A:Answer Our JBL Live 500BT isn't recommended to be used for TV. The headphones are designed for pairing with mobile phones, tablets, and laptops.

  Answered 4 years ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJust purchased these headphones and they won’t connect to my brand new HP specter laptop they work with mine LG TV my phone and every other audio device has anybody found a workaround for this

Asked 5 years ago by Moot.

• A:Answer Microsoft Windows 10 has known bugs and issues with it's Bluetooth drivers. Check with Microsoft updates if they have a fix or patch. https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

  Answered 5 years ago by acr25Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow can i use the cell phone with my new JBL 500BT, while i have same connected to my laptop as well. While listening to music on laptop with the head phone, if a call comes in on my phone, how do i switch over to the call.

Asked 5 years ago by Ddey.

This question was asked about the related product: JBL - LIVE 500BT Wireless Over-The-Ear Headphones - Green

• A:Answer JBL Live 500BT has Multi-point Connection, which allows you to switch seamlessly between two connected devices. Phone calls always take priority, so when a call comes in it would be heard on your headphones.

  Answered 5 years ago by JBL Support

  
  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionMy husband’s hearing is not great and he has the TV turned up too high for the rest of us. What type of headphones should I get for him to keep the peace in our home!!!

Asked 5 years ago by Mo.

• A:Answer We would like to get more information to help you out, please contact us so we can assist you: https://bit.ly/2zwFkYM

  Answered 5 years ago by JBL Support

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionCan you hear yourself talk while using the microphone? In other words--does this have sidetone/mic monitoring?

Asked 5 years ago by f0r33ha.

• A:Answer Our JBL Live 500BT doesn't have sidetone/mic monitoring but you may hear yourself depending on the volume you're speaking.

  Answered 5 years ago by JBL Support

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the headset adjustable at all?

Asked 5 years ago by Hops.

• A:Answer Yes they are adjustable.

  Answered 5 years ago by creeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre these good fitting/comfortable for a man who wears hearing aids? All the in the ear ones just don't work for him.

Asked 4 years ago by Gbiteme1.

• A:Answer We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

  Answered 4 years ago by JBL Support

  
  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionSo say if I lost my AUX cord for my JBL Headphones, would any AUX cord do the job? Or do I need to get a specific one?

Asked 5 years ago by Christian.

• A:Answer It needs to be 3.5mm to 2.5mm for JBL headphones

  Answered 4 years ago by Truthteller

  Helpful (17)Unhelpful (0)ReportAnswer this questionShow more answers (2)