Questions & Answers
- Model:
- JBLLIVE670NCBLUAM
- |
- SKU:
- 10209572
Q: QuestionWhat is the return policy and the warranty on the earphones?
Asked by Lupeh.
- A:Answer Thanks for your inquiry. Our JBL products include a one-year manufacturer’s warranty from the date of purchase. You may have to reach out to Best Buy regarding their return policy.
Answered by JBL Support
Q: QuestionDoes it have a wire
Asked by Disappointed.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Thanks for your question. Yes, our JBL Live 770NC does support a wired connection. It comes with a detachable 3.5mm audio cable that allows you to plug in a cable for wired listening.
Answered by JBL Support
Q: Questionare they brand new ?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. Yes, our JBL Live 770NC headphones are brand new.
Answered by JBL Support
Q: QuestionIs this product New or is it Refurbished?
Asked by Willy.
This question was asked about the related product: JBL - Live 670NC Wireless On-Ear Headphones with True Adaptive Noise Cancelling - 2024 - White
Q: QuestionDo I need an extra device to connect to the airplane audio/visual system
Asked by Helen.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - White
- A:Answer No it connects and pair directly to the screen.
Answered by Eldwin
Q: QuestionDoes the headset have a mute button or mute capability on the headset itself?
Asked by Jenayyy.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Yes
Answered by StephenB
Q: QuestionDo these have a good bass and are they loud?
Asked by Robo.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - White
- A:Answer I perferred these over "certain head sets" lets say. These were the clear choice. The sound quality is great. Im not sure exactly how much bass you are looking for. These are pretty loud. I cant hear when someone is trying to talk to me.
Answered by MitchellR
Q: QuestionDoes this come with an audio cable for wired use
Asked by Anonymous.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Yes it does.
Answered by AionI
Q: QuestionCan the headphones be connected to a landline phone?
Asked by Mom.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Blue
- A:Answer IDK
Answered by AlejandroM
Q: QuestionDespite your answer elsewhere, there IS NO photo of the earphones in a fully folded position. Can you provide a link to one, so that I don't have to keep asking questions?
Asked by Kplan.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Blue
- A:Answer Enjoy
Answered by JOSEPHD
Q: QuestionHow "foldable" are these? Is there a photo the company can provide?
Asked by Kplan.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Blue
- A:Answer Thanks for your question. Our JBL Live 770NC has a foldable design where the earcups rotate and fold inward for easier storage. You can check the detailed folding photos on the website under the product’s image.
Answered by JBL Support
Q: Questioncan you connect to the computer speak and use as a keyboard??
Asked by angell37.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Thanks for your question. You can connect our JBL Live 770NC headphones to your computer using either an auxiliary cable or Bluetooth. If you're inquiring about the text-to-speech function, it is supported due to the built-in microphone. Please ensure that the driver is correctly installed on your computer.
Answered by JBL Support
Q: QuestionThere are 2 variations of this 770NC model, one with " Adaptive Noise Cancelling " and the other with " True Adaptive Noise Cancelling ". What exactly is the difference?
Asked by OkPetty.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - White
- A:Answer Thank you for your inquiry. Our JBL Live 770NC True Adaptive Noise Cancelling uses more advanced adjustments and additional sensors and inputs, aiming for a more refined and responsive noise-cancelling experience in every situation compared to "Adaptive noise cancelling".
Answered by JBL Support
Q: QuestionWhen playing a song it pauses. the battery is like 40 percent is that the reason it pauses the music?
Asked by fredreed.
This question was asked about the related product: JBL - Live 670NC Wireless On-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer No, that most be the internet connection or your Bluetooth settings
Answered by ClaramariaL
Q: QuestionHow loud are these?
Asked by Eric.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer They will drown out the noise on a plane. I love them. They work better than my ear buds did.
Answered by BartC
Q: QuestionDo the carrying case come with the JBL headphones?
Asked by Queen.
This question was asked about the related product: JBL - Live 670NC Wireless On-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Yes, there is a cloth carrying case that comes with the headphones.
Answered by MisterT
Q: QuestionWhat is the Maximum Wireless Range?
Asked by Dreamcircle.
This question was asked about the related product: JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer I never been far enough away for them to turn off. Or disconnect. But i was about 50 ft away in another room and they were still connected.
Answered by MitchellR
Q: QuestionI bought this todya, but the "Start Guide" is useless! I connected to my computer, but the volume was VERY low. This is NOT a problem of the computer, because I tried other headphones and I could hear well and regulate the volume in my computer.
Asked by Carlota.
This question was asked about the related product: JBL - Live 670NC Wireless On-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Thank you for bringing this to our attention. This is highly unusual to happen for a brand new JBL Live 670NC. Please try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the issue persist, please reach out to our customer support for further assistance.
Answered by JBL Support

Q: Questionare the ear muffs replaceable? mine are peeling due to sweat
Asked by Liz.
This question was asked about the related product: JBL - Live 670NC Wireless On-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Thank you for your Inquiry. Yes, the ear cushions of our JBL Live 670NC are replaceable. To assist you further for the parts of your headphones, please contact our customer support.
Answered by JBL Support

Q: Questionwill this wireless connect with my samsung tv?
Asked by rod.
This question was asked about the related product: JBL - Live 670NC Wireless On-Ear Headphones with True Adaptive Noise Cancelling - 2024 - Black
- A:Answer Thanks for your inquiry. Our JBL Live 670NC can connect to a Smart TV via Bluetooth. It is designed to be used for connecting with mobile phones, tablets, and laptops for streaming audio/music. You may encounter audio-video delays when you're using it with video content since these headphones doesn't have an aptX HD low-latency codec. If you need more help, please contact our customer support.
Answered by JBL Support

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