“Hi, I’ve tried different cables plus the cable it came with, but it’s not charging right no matter what cable I’m using. Before it was at 20% now it’s at 10% and it’s not even reaching 20%. Is there something I’m doing wrong or do I have a defective JBL?”
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Thanks for your feedback. We're here to help with your JBL Pulse 5. Please clean the charging port with compressed air to remove any sand or dirt. Then, try charging it with another power adapter that provides at least 5V/2A from an alternate power source. Please contact us for further assistance at (800) 336-4525 Mon-Fri: 9:00 am-11:00 pm (EST) Sat-Sun: 9:00 am-5:00 pm (EST)
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