Questions & Answers

Q: QuestionDoes this headphone have a microphone?

• A:Answer Yes, this headphone has a built-in microphone.

Q: QuestionAre these headphones water resistant?

• A:Answer Yes, these headphones are IP54 water and dust resistant.

Q: QuestionDoes this headphone support fast charging?

• A:Answer Yes, this headphone supports fast charging of 10 minutes for 3 hours.

Q: QuestionWhat is the battery life of this headphone?

• A:Answer The battery life of this headphone is 8 hours.

Q: QuestionWhat is the charging time for this headphone?

• A:Answer The charging time for this headphone is 2 hours.

Q: QuestionWhat is the Bluetooth version supported by this headphone?

• A:Answer This headphone supports Bluetooth version 5.4.

Q: QuestionCan you use earbuds in either ear

Asked 21 hours ago by Sue.

This question was asked about the related product: JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - White

• A:Answer Thanks for your inquiry. Our JBL Soundgear Clips' left and right earbuds are not interchangeable and are designed to be worn on their designated ears. However, you can use either the left or right earbud independently, depending on your preference.

  Answered 18 hours ago by JBL Support

  
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Q: QuestionDoes this product come with a charging cable?

Asked 1 week ago by Dee.

This question was asked about the related product: JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - Copper

• A:Answer Thanks for your question. In an effort to reduce electronic waste, our JBL Soundgear Clips TWS and many of our newer models no longer include a charging cable in the box. The unit is compatible with any standard USB-C cable you may already have from other devices.

  Answered 6 days ago by JBL Support

  
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Q: QuestionHow is the quality for voice call?

Asked 1 week ago by Panda.

This question was asked about the related product: JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - Copper

• A:Answer Thanks for your question. Our JBL Soundgear Clips offer crisp and clear calls, thanks to its 4-mic setup, even in challenging environments. The AI-trained algorithm helps filter out background noise, so your voice stays clear whether you're indoors or taking calls outside on a windy day. You can also customize the mic configuration through the JBL Headphones app, allowing you to use one or both beamforming mics in each earbud based on what works best for your fit and call experience.

  Answered 1 week ago by JBL Support

  
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Q: QuestionWhat is the range

Asked 3 weeks ago by Anonymous.

This question was asked about the related product: JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - White

• A:Answer Thank you for your inquiry. Our JBL Soundgear Clips has a Bluetooth range of up to 30 feet however walls, obstacles, and other wireless devices can impede this. Ensure that you are always within 10 feet of your device with a clear line of sight (no obstacles) to avoid interference.

  Answered 3 weeks ago by JBL Support

  
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Q: QuestionCan charging case be charged with wireless charger?

Asked 1 month ago by Anonymous.

This question was asked about the related product: JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - Copper

• A:Answer Thanks for your question. Our JBL Soundgear Clips does not support wireless charging for the charging case.

  Answered 1 month ago by JBL Support

  
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Q: QuestionDo they have a soft or hard backing? Do they hurt your ear?

Asked 2 months ago by DemetriusB.

This question was asked about the related product: JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - Copper

• A:Answer Thank you for your inquiry. Our JBL Soundgear Clips has a soft, flexible and lightweight material which means you’ll wear these all day, every day, without a hint of discomfort. They are engineered with the optimal clipping strength to stay comfortable and stable on your ear without pinching or feeling too loose.

  Answered 2 months ago by JBL Support

  
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Q: QuestionAre these headphones heat resistant/ tolerable? I workout in a dry sauna setting and was curious how much heat can they resist before they stop working.

Asked 2 months ago by Justwannaknow.

This question was asked about the related product: JBL - Soundgear Clips - TRUE wireless bluetooth open-ear headphones - 2026 - Copper