Questions & Answers

Q: QuestionMy earbuds won’t pair to Apple Watch. Any suggestions?

Asked 3 years ago by Hallie.

This question was asked about the related product: JBL - Tune 230NC True Wireless Noise Cancelling In-Ear Earbuds - White

• A:Answer Our JBL Tune 230NC is compatible with both Android and iOS devices. You could try to search for the headphones on the Bluetooth menu of your Apple Watch. However, we can't guarantee its compatibility.

  Answered 3 years ago by JBL Support

  
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Q: Questionare the compatible with iPhone?

Asked 3 years ago by Mer.

• A:Answer Yes

  Answered 3 years ago by ColemanHVerified Purchase

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Q: QuestionWas able to pair to an older IPhone. However, the app continues to state "we can't find your headphones". So I am unable to access it. Also, I am not able to connect these to a Lenovo Chromebook. No matter what I do, it won't locate them. Help.

Asked 3 years ago by Ben.

• A:Answer It could be that your Chromebook doesn't have the correct Bluetooth driver. Please make sure your Bluetooth driver is up to date. If the problem still persists, We'd like to work with you directly to address the issues you're experiencing with the JBL Tune 230NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

  Answered 3 years ago by JBL Support

  
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Q: QuestionDoes this wireless set allow for you to use one while the other is charging? Like listen to music or answer phone calls. On either one?

Asked 3 years ago by Kay.

• A:Answer yup

  Answered 3 years ago by Omar

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Q: QuestionCan I connect this to my ps4?

Asked 3 years ago by gabe.

• A:Answer Our JBL Tune 230NC doesn't work with Sony Playstation 4.

  Answered 3 years ago by JBL Support

  
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Q: QuestionIs the case water resistant or water proof too? Or just the headphones themselves?

Asked 3 years ago by Xxx3.

• A:Answer The case is not waterproof and i can tell that because it happened to me

  Answered 2 months ago by Anonymous

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Q: QuestionDoes JBL Tune 235NC supports Windows 10 and teams? The Mic is not deducted by Windows 10 and Teams.

Asked 1 year ago by Muthu.

This question was asked about the related product: JBL - Tune 235NC True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer As long as your device has a Bluetooth connection, you will have no problems.

  Answered 1 year ago by IJGENELVerified Purchase

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Q: QuestionMy right ear bud just keeps shutting off on its own. Why is that happening?

Asked 1 year ago by dd227.

This question was asked about the related product: JBL - Tune 235NC True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer There is a chance that the terminals are dirty so it is difficult to fully charge. You have to clean them with a cotton swab and a little alcohol.

  Answered 1 year ago by IJGENELVerified Purchase

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Q: QuestionWhen listening to music and you have to pause it, can you do so by pressing the earbud instead pausing on your phone and or watch?

Asked 2 years ago by Mar232435.

This question was asked about the related product: JBL - Tune 235NC True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes you can pause it by pressing the earbud

  Answered 2 years ago by Anonymous

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Q: QuestionIs this different from the jbl tune 230?

Asked 2 years ago by StefanP.

This question was asked about the related product: JBL - Tune 235NC True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer It's odd that a JBL representative would answer the question claiming they're the same. Everyone who's used both claim the 235 has significantly better battery life! Every article/review I've read also claimed the 235 has better battery life. Maybe the JBL rep is new and doesn't know?

  Answered 2 years ago by RepThaDirty

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Q: QuestionEarbuds connected properly but left earbud just is a series of lots of beeps. Have updated the software but continues to beep.

Asked 2 years ago by JLS.

• A:Answer Thanks for your inquiry. We recommend doing a factory reset on your JBL Tune 230NC TWS by removing both earbuds from the charging case and tapping both earbuds twice, then, tap-hold for 5 seconds at the same time. If you need more help, please contact our customer support.

  Answered 2 years ago by JBL Support

  
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Q: QuestionWhy is it saying I can only choose one earbud to listen to at a time?

Asked 3 years ago by Anonymous.

• A:Answer You are able to listen at both at the same time.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI constantly have issues with one side not charging. It's intermittent and frustrating. Is there a fix?

Asked 2 years ago by Lastwatt.

• A:Answer If it’s still under warranty take them back and swap them out. My left bud stopped charging after about 8 months

  Answered 2 years ago by JeremyCVerified Purchase

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Q: QuestionWho do I contact for warranty?

Asked 3 years ago by Doug.

• A:Answer My headphone case stopped charging the right pod about two months ago. Seems to be a common problem. How do I contact warranty?

  Answered 2 years ago by MissRedVerified Purchase

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Q: Questionis there a volume control on the earbud itself?

Asked 3 years ago by Anonymous.

• A:Answer Yes BUT ONLY IF you use the app to change the button configuration on the earbuds. The stock settings will not change the volume but there is a setting to change that will allow volume adjustment. You must use the app.

  Answered 3 years ago by BestBuyerVerified Purchase

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Q: QuestionHas anyone paired these with a Peloton Bike? I bought them for that, and they are not pairing. I have tried for 2 weeks and have asked for help, but they just do not show up in the device list. Thanks.

Asked 3 years ago by JAXFL.

• A:Answer Our JBL Tune 230NC can connect with any Bluetooth capable device. It will pair with Peloton Bike as long as it has a Bluetooth module. PLease contact Peloton if your having issues connecting our JBL eabuds with the Peloton bike.

  Answered 3 years ago by JBL Support

  
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Q: QuestionIf both JBL tune 235Nc and 230nc are same, then why is the price different? What's the point of releasing the same tws under different name and price?

Asked 2 years ago by Anonymous.

This question was asked about the related product: JBL - Tune 235NC True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Let's consider the technology and improvements that make each other.

  Answered 1 year ago by IJGENELVerified Purchase

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Q: QuestionWhy when I search for these they don't show up anywhere except Best Buy?

Asked 2 years ago by Ventrue.

This question was asked about the related product: JBL - Tune 235NC True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Thanks for your inquiry. Our JBL Tune 235NC TWS is a Best Buy exclusive at the moment, but they are identical to the Tune 230NC TWS.

  Answered 2 years ago by JBL Support

  
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Q: QuestionWhen I turn off my Tune 230NC from the app can I turn it on without the case ? I simply don’t want to take the case with me to running and when I’m not using I want to turn them off and when I want to use them I want to turn them back on without the case

Asked 3 years ago by Gurur.

• A:Answer Our JBL Tune 230 NC TWS' earbuds can't power on without the case but you have an option to disable the power saving feature using the JBL App to avoid switch off the earbuds without the case.

  Answered 3 years ago by JBL Support

  
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