Questions & Answers

Q: QuestionWe have misplaced the charger. Unsure of what type of charger to purchase. Thanks for your help!

Asked 9 months ago by Sharon.

• A:Answer Thanks for your question. Our JBL Tune 770NC charges using a USB-C cable. You can use any standard USB-C charging cable connected to a 5V/1A power adapter.

  Answered 9 months ago by JBL Support

  
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Q: QuestionWhat is the advantage of the "JBL - Live 770NC Wireless Over-Ear Headphones with True Adaptive Noise Cancelling" over this less expensive "JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone "? Thanks for letting me know.

Asked 11 months ago by taxpayer.

• A:Answer Thanks for your inquiry. Our JBL Live 770NC offers several advanced features that the JBL Tune 770NC does not. These include Active Noise Cancelling, JBL Signature Sound, Spatial Sound, and True Adaptive Noise Cancelling. Additionally, the JBL Live 770NC is equipped with two built-in microphones to enhance call quality and voice clarity.

  Answered 11 months ago by JBL Support

  
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Q: QuestionWhat are the dimensions inside the ear cup?

Asked 2 weeks ago by Rogerb.

This question was asked about the related product: JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - Black

• A:Answer Thanks for your question. Here are the exact ear cup dimensions for the JBL Tune 770NC to help you judge the fit: The inside space (where your ear goes): Height: 2.1 inches (5.4 cm) Width: 1.5 inches (3.7 cm) Depth: 1.9 inches (4.8 cm) The outside size (total ear cup size): Height: 3.6 inches (9.2 cm) Width: 3.0 inches (7.6 cm)

  Answered 2 weeks ago by JBL Support

  
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Q: QuestionCan they connect to alexa

Asked 3 weeks ago by Gus.

• A:Answer Thank you for your inquiry. Yes, our JBL Tune 770NC can connect with Amazon Alexa. To set it up, download and open the JBL Headphones app on your phone, head to the Voice Assistant settings, and select Amazon Alexa as your preferred assistant. Once done, you can easily talk to Alexa anytime by pressing and holding the control button (between the volume buttons) on our headphones.

  Answered 3 weeks ago by JBL Support

  
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Q: QuestionHow do I connect these headphones using Bluetooth?

Asked 3 months ago by Rongg.

• A:Answer you pair it with your smart phone and wait and hit play.

  Answered 1 month ago by VictorR

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Q: QuestionAre these active or adaptive noise cancelling? Do they cause pressure in your ears?

Asked 3 months ago by TS.

• A:Answer Thanks for your question. Our JBL Tune 770NC has adaptive noise cancelling feature. The adjustable headband and soft cushions make them perfect for all-day wear.

  Answered 3 months ago by JBL Support

  
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Q: QuestionWill these work on an airplane?

Asked 3 months ago by Zero.

• A:Answer yes, just make sure to follow the guidelines from the flight attendants.

  Answered 1 month ago by VictorR

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Q: QuestionWe are having trouble getting the headphones to charge. Brand new purchase, red light come on when plugged in but shortly after, it goes off. We never get the blue light to show they're charged as the instructions say.

Asked 6 months ago by Charging.

• A:Answer Thanks for bringing this to our attention. It indicates that the unit is fully charged. Please press and hold the power button up to 5 seconds until it blinks blue. If you need more help, please call us directly at: (800) 336-4525.

  Answered 6 months ago by JBL Support

  
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Q: QuestionDoes it come with a case

Asked 6 months ago by Anonymous.

• A:Answer No.

  Answered 6 months ago by kingjulianVerified Purchase

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Q: QuestionAre these good for leaf blowing?

Asked 6 months ago by Kimbo.

• A:Answer If you use ANC mode, yes. Just turn up the volume a bit.

  Answered 6 months ago by kingjulianVerified Purchase

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Q: QuestionDoes this come with a charger

Asked 6 months ago by momof2.

• A:Answer Yes it’s very small though, like one foot long.

  Answered 6 months ago by kingjulianVerified Purchase

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Q: QuestionCan this headset be used on teams without any issues?

Asked 7 months ago by Dan.

• A:Answer Yes!

  Answered 5 months ago by user355601Verified Purchase

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Q: QuestionDo these noise cancelling head phones have a volume limit to 85db feature?

Asked 7 months ago by Lorie.

• A:Answer Thank you for your inquiry. Our JBL Tune 770NC does not have a volume limit feature.

  Answered 7 months ago by JBL Support

  
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Q: Questionhow far it can reach

Asked 8 months ago by alex.

• A:Answer Thanks for your question. If you are referring to Bluetooth range, it typically maintains a connection up to 30 feet in open spaces.

  Answered 8 months ago by JBL Support

  
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Q: QuestionDoes this connect to Xbox or PlayStation?

Asked 9 months ago by Ky.

• A:Answer Yes via bluetooth

  Answered 6 months ago by kingjulianVerified Purchase

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Q: QuestionIs there a mute button or switch if I don't want the mic to operate while gaming? If so, will I have to activate it every time I turn on the headset?

Asked 9 months ago by Mike.

This question was asked about the related product: JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - White

• A:Answer Thank you for your inquiry. The mute function will only be applicable for calls. It is important to note that the JBL Tune 770NC is not designed as a gaming headset. Its built-in microphone is primarily intended for hands-free calling and includes features like VoiceAware to enhance the call experience.

  Answered 9 months ago by JBL Support

  
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Q: QuestionDoes it come with an audio cable/does it work with an audio cable?

Asked 9 months ago by Bjorn.

• A:Answer A follow up question to this is: Do all the features (ie microphone, noise cancelling, etc) work when it's only a wired connection and does not have a charge at all?

  Answered 6 months ago by Anonymous

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Q: QuestionHow many does these wireless headphones have

Asked 9 months ago by Vernonjr.

• A:Answer Thanks for your question. We would like to know more about your inquiry so we can provide an accurate answer. Please contact us at (800) 336-4525.

  Answered 9 months ago by JBL Support

  
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Q: QuestionWill the 780nc work to blot out lawn mower sound? 9ran

Asked 10 months ago by Anonymous.

• A:Answer Thanks for your question. Our JBL Tune 770NC features "Adaptive Noise Cancelling", which effectively reduces most background noises. However, if you're looking for more advanced noise cancellation, we recommend trying our JBL Live 670NC or JBL Live 770NC. These models are equipped with "True Adaptive Noise Cancelling", which can dynamically and in real-time block out surrounding sounds, making them perfect for situations like being near a lawn mower.

  Answered 10 months ago by JBL Support

  
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