“We are having trouble getting the headphones to charge. Brand new purchase, red light come on when plugged in but shortly after, it goes off. We never get the blue light to show they're charged as the instructions say.”
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Thanks for bringing this to our attention. It indicates that the unit is fully charged. Please press and hold the power button up to 5 seconds until it blinks blue. If you need more help, please call us directly at: (800) 336-4525.
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