“I just bought the JLAB Epic Air ANC earbuds. I have a Samsung Galaxy Note 20 Ultra. The earbuds will pair to the Bluetooth on my phone but will not connect. It says it needs an app. I downloaded the app but it says to connect in settings. Help me connect”
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Will your Note 20 connect to any other Bluetooth devices? If not, You have an obvious Note 20 Bluetooth issue.. If your Note 20 connects to everything but your Jlabs, take them back to Best Buy.. I'm guessing you have a note 20 Bluetooth issue, not a Jlab issue.. Google "Note 20 Bluetooth issues" and watch a couple how to fix videos.. Good luck!
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