Questions & Answers

Q: QuestionWhat is the total playtime of these earbuds with the charging case?

• A:Answer The JLab Epic Air Sport ANC offers a total of 70+ hours of playtime with the charging case.

Q: QuestionDo these earbuds have a feature that automatically pauses music?

• A:Answer Yes, the earbuds have a wear detect sensor that automatically pauses music when you remove them from your ears.

Q: QuestionCan I use these earbuds for phone calls?

• A:Answer Yes, the earbuds feature C3 Calling technology with two microphones for clear phone conversations.

Q: QuestionAre these earbuds compatible with wireless charging?

• A:Answer Yes, the charging case supports wireless charging using any wireless charging pad.

Q: QuestionWhat is the maximum range for the bluetooth connection?

• A:Answer These earbuds have a maximum wireless range of 30 feet.

Q: QuestionHow do I customize the sound settings on these earbuds?

• A:Answer You can customize the sound settings, ANC settings, and touch controls using the JLab Air ANC app.

Q: QuestionAre this ones better than the jbuds air sport? Why?

Asked 5 years ago by Alex.

• A:Answer These earbuds have dual connection capabilities that allow you to use either earbud independently, they also have a longer battery life, movie mode, be aware mode, and ANC. This pair is also fully customizable with the JLab Air ANC app so if these are features that interest you then we would recommend purchasing them over the JBuds Air Sport. -JLab Audio

  Answered 5 years ago by JLab Audio Team

  Helpful (19)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: Question1. Does leaving the buds in the charging case for long periods of time degrade the battery? 2. Is any operating system specific apps or drivers needed for use? My use case is running it off a Linux laptop without Windows installed

Asked 5 years ago by Osker.

• A:Answer 1. Technically, yes, but letting lithium batteries go unused for long periods of time is bad for them in general. Keeping them in the case is on the balance probably better for them than the alternative of letting them sit outside the case since it'll take longer for them to run completely dry, at which point they won't be able to accept a new charge. 2. Some of the proprietary features like the touch controls or EQ settings do require a mobile app to configure, but apart from that you shouldn't have any issues connecting it to your Linux machine as a generic audio device so long as you've kept the Bluetooth stack reasonably up to date.

  Answered 5 years ago by Batlacit

  Helpful (12)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionPurchased these earbuds a week ago and as much as I enjoy them, they make my ears sore -- the bud pushes against the antihelix. Could anyone recommend a different pair of wireless earbuds that are smaller than these?

Asked 5 years ago by Anonymous.

• A:Answer Hey there, we are very sorry these make your ears sore. My name is Haley and I work in the marketing department and JLab Audio. You may find that the GO Air are more comfortable because they are 20% smaller than our JBuds Air but I personally think the JBuds Air ANC are the most comfortable. We hope this helps. -JLab Audio

  Answered 5 years ago by JLab Audio Team

  Helpful (9)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionCAN YOU ANSWER THE PHONE BY TOUCHING OR TAPPING? I DONT WANT TO TOUCH MY PHONE WHEN IN USE.

Asked 5 years ago by MICKEY.

• A:Answer Yes you can answer the phone by single tapping the left or right earbud. -JLab Audio

  Answered 5 years ago by JLab Audio Team

  Helpful (11)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo these buds have the occlusion effect? That's the thumping sound you hear when running. Do these buds go in the ear canal or rest on it?

Asked 5 years ago by Jonathan.

• A:Answer They do sit in the ear nicely, no thumping sound. Great for workouts but not if your expecting studio quality volume and superb listening.

  Answered 5 years ago by Pr3ttyLu

  Helpful (8)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere can I buy the port to charge these?

Asked 5 years ago by Matt.

• A:Answer You can either use a universal wireless charger or a standard wall adapter that uses USB-A (5V-1A). You can also plug the USB cable into a computer or laptop. -JLab Audio

  Answered 5 years ago by JLab Audio Team

  Helpful (7)Unhelpful (1)ReportAnswer this question

Q: QuestionAre these buds multipoint capable?

Asked 5 years ago by MtnLady.

• A:Answer They are not. -JLab Audio

  Answered 5 years ago by JLab Audio Team

  Helpful (6)Unhelpful (0)ReportAnswer this question

Q: QuestionWHAT IS THE DIFFERENCE BETWEEN EPIC AIR SPORT TRUE WIRELESS EARBUDS Vs EPIC AIR SPORT ANC TRUE WIRELESS ?

Asked 4 years ago by Patel.

• A:Answer The Epic Air Sport ANC has active noise cancelling, dual connect, and low latency. -JLab Audio

  Answered 4 years ago by JLab Audio Team

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo these allow you to wear glasses without having the glasses not seated properly on the top of your ears?

Asked 4 years ago by Gene.

• A:Answer I’ve actually been wearing these with glasses and a mask around my ears. It’s not the best and most comfortable fit with that much in the way, but they stay put on my quarter-mile walk into work from the parking garage.

  Answered 4 years ago by Abhand2Verified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow is the base level compared to skull candy or beats for ex?

Asked 5 years ago by carlycecelia23.

• A:Answer There is a bass boost option by tapping the buttons... I don't know which side or how many taps because I found it accidentally, but I can tell you with the boost on, the bass sounds awesome! I have had 3 other brands, and these are the best sounding buds I have tried!

  Answered 5 years ago by CindyVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you connect to a computer for zoom meetings?

Asked 5 years ago by 1323.

• A:Answer Yes you can. You may need to go into your Zoom settings to make sure the settings are connected to the earbuds. -JLab Audio

  Answered 5 years ago by JLab Audio Team

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWill these fit ok using a cycling helmet?

Asked 5 years ago by ZOEY.

• A:Answer Hi Zoey, we really can't say as this will be different for everyone. What I will say is these are awesome for people wearing helmets because you can disable the touch functions in the app so that your helmet is not triggering controls. -JLab Audio

  Answered 5 years ago by JLab Audio Team

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre the hooks adjustable for different ear size/shape, or not? Thanks.

Asked 4 years ago by JimDandy.

• A:Answer No, they are not adjustable.

  Answered 4 years ago by jjhansen2000Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)