Questions & Answers

Q: QuestionI saw on the box that these are waterproof during christmas. Now I'm seeing online that they are only sweat proof as I can't find them in store near me. Are they water and sweat proof? And what is the hour life span with charging case?

Asked 6 years ago by SpacecaseJLP.

• A:Answer they apparently can survive a shower but not a pool. i haven't tested that and don't plan to - there are external bluetooth speakers that can easily handle a shower. the buds can hold a charge for 'up to' 10 hours, and the case can charge them 5-6 times from a full charge - so figure in the range of 50-70 hours of use on a single charge of the case.

  Answered 6 years ago by leadbelly

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Q: QuestionCan I take a shower with the Epic Air Sport ANC 2nd gen headphones?

Asked 1 year ago by Lukiepookie3000.

Q: QuestionHow do u charge

Asked 5 years ago by Anonymous.

• A:Answer Use the cord attached the the case with any USB outlet. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: Questionwill they hook up to androids

Asked 5 years ago by collins.

• A:Answer Yes they will. I didn't have any issues.

  Answered 5 years ago by TheDude

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Q: QuestionWhen calling, will both earbuds work?

Asked 5 years ago by diver.

• A:Answer Yes, they both work.

  Answered 5 years ago by JoseVerified Purchase

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Q: QuestionAre these noise canceling? Thanks

Asked 5 years ago by Anonymous.

• A:Answer This particular brand is not noise-cancelling earbuds.

  Answered 5 years ago by JamesR

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Q: QuestionDo they pair to more than one device at a time

Asked 6 years ago by Pair.

• A:Answer Yes, for sure. Mine are paired to my IPhone, Apple Watch, and my Mac right now. It’s a bit wired to get them to re sync if I turn Bluetooth off on a device they’re already paired to though. I have to make sure they’re in the case when I turn Bluetooth back on first for them to automatically pair.

  Answered 5 years ago by DanteVerified Purchase

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Q: QuestionDo they sell the charging case As a separate item?

Asked 6 years ago by Skip.

• A:Answer You should be able to find one on the Bays

  Answered 6 years ago by HalfbreedVerified Purchase

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Q: QuestionThe overview indicates these are Bluetooth 5. However, the specs indicate Bluetooth 4.1. Please clarify.

Asked 6 years ago by TominEagan.

• A:Answer they're bluetooth 5, according to JLAB's website and literature.

  Answered 6 years ago by leadbelly

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Q: QuestionAre these adjustable on your ears?

Asked 6 years ago by Vince.

• A:Answer There are different sized ear pieces to fit in your ear, and they use a flexible material that goes over your ear to keep them in place.

  Answered 6 years ago by JasonVerified Purchase

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Q: QuestionHow can i pair separate the right side and the left side with my iPhone

Asked 6 years ago by Anonymous.

• A:Answer only the right headphone handles the pairing to your phone. the left one depends on the right one only. so you can only pair the right one. you also cant use the left one by itself but you can use the right one.

  Answered 6 years ago by postalpapi

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Q: QuestionI bought one of this device last November (JLab Audio - Epic Air Sport True Wireless Earbud Headphones - Black) and the right side is not charging making it impossible to connect to my phone.

Asked 6 years ago by Anonymous.

• A:Answer Hey, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a replacement unit. We want to help you #FINDYOURGO

  Answered 6 years ago by JLab Audio Team

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Q: QuestionWhat is the difference between the JBud Air Sport & the Epic Air Sport?

Asked 5 years ago by Jamee.

• A:Answer Aside from the fact that they both suck? Not much. It blows my mind that this day and age where there are so many quality brains people still support this joke of a company

  Answered 4 years ago by Jg510Verified Purchase

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Q: QuestionCan you stop mid song then put back on and pick up song where you left off

Asked 6 years ago by Jlof.

• A:Answer Hey jlof, If you use the pause, yes. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more functionality. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionWill the JLab Audio Epic Air Sport True Wireless work with Samsung Galaxy phones?

Asked 6 years ago by Karen.

• A:Answer yes, I use them with my Galaxy S9.

  Answered 6 years ago by leadbelly

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