Questions & Answers

Q: QuestionAre they compatible with Google pixel 1?

Asked 6 years ago by Anonymous.

• A:Answer Hey, They are indeed compatible. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan you track your earbuds, if say you lost one? I haven’t yet, but it’s one of my fears. If this model doesn’t, which one does?

Asked 6 years ago by Anonymous.

• A:Answer Hello, They are not equipped with gps. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few replacement options. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo they have a pause function? I.e. touch to pause/play?

Asked 6 years ago by Tabkats.

• A:Answer Yes! Tap the left or right earbud twice two play or pause.

  Answered 4 years ago by technerd4810

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Q: QuestionWill these connect to my Apple Watch so I can leave my phone at home?

Asked 6 years ago by RachelAnne.

• A:Answer Hey rachelanne, Yes, they are indeed compatible. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionI've read that these are compatible to phones with bluetooth but I'm not clear about, is there a mic for talking?

Asked 6 years ago by Mickey.

• A:Answer Hey mickey, There is indeed an active mic. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionHow far away from my phone can I go while wearing these?

Asked 6 years ago by Bailey.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer About 25-35 feet with a clear line of site from phone to earbuds. Between rooms about 15-20 feet

  Answered 6 years ago by DadStorm18

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Q: QuestionIs this compatible with Samsung Galaxy phone series?

Asked 6 years ago by Cee.

• A:Answer Sure, compatible with any device that has Bluetooth

  Answered 6 years ago by AZNani

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Q: QuestionWill they work with any device that has Bluetooth?

Asked 6 years ago by Anonymous.

• A:Answer Yes

  Answered 6 years ago by AZNani

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Q: QuestionDo they work on a T-Mobile Galaxy 9

Asked 6 years ago by Anonymous.

• A:Answer They should. I have a Samsung Galaxy 9 plus and they work fine.

  Answered 6 years ago by MommieFearest

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Q: QuestionWill it work with new IPad Pro?

Asked 6 years ago by Joy.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer No, it won't work with the new IPad Pro.

  Answered 6 years ago by CommunityAnswer

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Q: Questioncan they connect to a ps4? and do they have a microphone that can be used with them?

Asked 6 years ago by deez.

• A:Answer its an earbud can be conncted to devices Bluetooth capable.its basically a wirless headphone.i dont think theres a need for a separate mic cause theres one built in already

  Answered 5 years ago by chai

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Q: QuestionAre these compatible with Google Assistant or Siri?

Asked 6 years ago by Vivi.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Hey vivi, Yes, they will retrieve your smart assistant. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionAre they sweat proof?

Asked 6 years ago by Luis.

• A:Answer Yes but allow them to dry before charging.

  Answered 6 years ago by MommieFearest

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Q: QuestionWill these work with an HP Spectre laptop?

Asked 6 years ago by RB.

• A:Answer If it has Bluetooth yes it will

  Answered 6 years ago by KYTwinsDad

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Q: Questionwhere can I get a charging box so I can charge the jlab go air pop true

Asked 2 years ago by earbuds.

This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black

• A:Answer Best Buy

  Answered 2 years ago by DavidMVerified Purchase

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Q: QuestionIf I lose then can I track them

Asked 2 years ago by David.

This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black

• A:Answer Nope

  Answered 2 years ago by JakeVerified Purchase

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Q: QuestionCan you see battery level on you phone like air pods on Apple products?

Asked 2 years ago by Ruben.

This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black

• A:Answer Yes.

  Answered 2 years ago by TeffanieVVerified Purchase

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Q: QuestionDoes this particular set of JLab earbuds feature Bluetooth Multipoint? Thanks! ♐

Asked 3 years ago by SocorroE.

This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black

• A:Answer In my experience, no. If I want to connect to the PC, I need to turn off Bluetooth o the phone.

  Answered 2 years ago by Anonymous

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Q: QuestionAre they able to fit in a air pod pro case?

Asked 3 years ago by Yzzy.

This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black

• A:Answer No.

  Answered 3 years ago by AnaaVerified Purchase

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