Just purchased these and I can only get the left one to pair. I've gone through the steps multiple times and the right one doesn't seem to be lighting up the way it's supposed to. How do I get them to both pair? Or do I have a bad earbud? null

Question

Rebadams7 · Accepted Answer

You might have a bad pair, after all that attempts to pair them I think I return them to the store and try a different pair I have never had a problem pairing my earbuds and I have had several from the company

Answered by Rebadams7 4 years ago

Verified Purchase

DavidM · Answer

I had to have both of them out of the charger to pairs to my cellphone. Im not sure what the instructions are its what I did.

Westinghouse · Answer

Return them and buy different brand these suck!

Answer

Try to putting one in and connecting then put the other one in. That is what worked for me. If it doesn’t work after that, it might be a bad earbud.

CallMeCinnamon · Answer

I had this issue once with these earbuds, what you do is remove the connection completely from your Bluetooth device. Once you delete them, put both buds back in the case and tap the top of the earbud 7 times as they're in the case. Repeat this step on both buds. Once they start flashing rapidly, you're ready to attempt re-pairing. I will post a link to a JLab troubleshooting video that has the steps I showed https://youtu.be/t0mxrtjKze0

Answered by CallMeCinnamon 4 years ago

https://youtu.be/t0mxrtjKze0

“Just purchased these and I can only get the left one to pair. I've gone through the steps multiple times and the right one doesn't seem to be lighting up the way it's supposed to. How do I get them to both pair? Or do I have a bad earbud?”

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