Questions & Answers

Q: QuestionCan i connect two devices at the same time?

Asked 5 years ago by Cristonia.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer I did. I had these and a bluetooth speaker connected to my phone at the same time before, though I only used one. It didn't shut off like I thought it would when the other device connected

  Answered 5 years ago by Smoop

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Q: QuestionCan I use these earbuds with iPhone 7 Plus?

Asked 5 years ago by JL.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes! -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionWill these work with android phones such the Moto Z3?

Asked 5 years ago by CountryBoy.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes - my Moto works great. Very easy to connect, and it connects every time.

  Answered 5 years ago by NoodleBugVerified Purchase

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Q: QuestionWould these be compatible with an Xbox one gaming console and controller?

Asked 5 years ago by Mamabear82.

• A:Answer No

  Answered 5 years ago by BirbTechEnthusiast

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Q: QuestionDo this work with lg?

Asked 5 years ago by Wil.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer As long as you have bluetooth.

  Answered 5 years ago by BigDVerified Purchase

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Q: QuestionHi, The microphone keep on cutting I and out. Is there something I can do?

Asked 5 years ago by CD.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you and/or walk you through the warranty process if a solution isn't met. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionDo they fit kids? Specifically a 10 year old?

Asked 5 years ago by Lucius.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Depending on your 10 year olds ear size they could fit. These earbuds are 20% smaller than our other bud designs so if one was going to fit, these would be it. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionDo these work with iPhones?

Asked 5 years ago by Cg.

• A:Answer Yes, the will work with any model iPhone that has Bluetooth 5.0. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionWill these connect with an IPad?

Asked 5 years ago by Kirbs.

• A:Answer If the version of your iPad supports Bluetooth 5.0. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionAre the compatible with iPad 2 iPad7 and chrome book 3

Asked 5 years ago by Anthony.

• A:Answer Yes, I'm sure they are. I have a MacBook pro 2012, my kids have a 2015 air and another pro 2012. They work with the iPad 5 and the mini 2. So I am sure that Apple is compatable with these.

  Answered 5 years ago by Leisa

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Q: QuestionHow do u connect both of the earbuds ?

Asked 5 years ago by LIABABY.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Put them in your ear.

  Answered 5 years ago by Darthvaida007Verified Purchase

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Q: QuestionWould these work with a computer laptop?

Asked 5 years ago by Kayjay.

• A:Answer Yes

  Answered 5 years ago by Twin

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Q: QuestionAre these Bluetooth compatible with iPod touch 6th generation?

Asked 5 years ago by Lo.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes they are

  Answered 5 years ago by AlexVerified Purchase

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Q: QuestionWill these work with an HP Pavilion Ryzen Notebook?

Asked 5 years ago by Drea.

• A:Answer They work like a charm with my HP Envy as well as my Samsung Galaxy S10e, I can't imagine there would be any problem with your laptop!

  Answered 5 years ago by Margaret

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Q: Questioni tried eveything and my left earbud still wont work i tried everything jlab team said to do it doesnt work someone pleaseee help meee

Asked 5 years ago by tunaih.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Try just charging that one by itself.

  Answered 5 years ago by Slinky

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Q: QuestionI have been using them on my tv with an aluratek transmitter/receiver. They workEd just fine. The receiver broke and I purchased a new one- . The receiver seems to be working, but the earbuds will not connect

Asked 5 years ago by Quilt.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Sometimes I just pop them in the case for a second and they will reconnect...

  Answered 5 years ago by Smoop

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Q: QuestionAre the navy ones actually dark blue? To me, they look teal.

Asked 5 years ago by 42neTell0r.

• A:Answer They are more like a Teal/Light Bluish. They are not dark or navy blue. Still a nice color.

  Answered 5 years ago by JayDM

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Q: QuestionIf you dropped them in the bay and they charge but then It makes noise and skips songs

Asked 5 years ago by mabelmasker46.

• A:Answer Then you probably need to get used to skipping songs. And stay away from bays.

  Answered 4 years ago by DIsplayname

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Q: QuestionDo they have the noise cancellation feature.

Asked 5 years ago by LadyT.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer No they don't.

  Answered 5 years ago by Sososkyl

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