Questions & Answers

Q: QuestionHow long is the battery life

Asked 6 years ago by Elsao.

• A:Answer Hello You're looking at 5 hours playtime in buds. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionHow do you turn up volume up on jlab gold Air

Asked 6 years ago by Bolilwills.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Hello, One tap on the right earbud. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more detail. We want to help you #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionHow is the volume quality, can I get a high volume with these?

Asked 6 years ago by Alex.

• A:Answer They could be slightly louder but they probably like that because they have a smaller speaker for being a small earbud. I recommend the JLab icons, those are louder and those are the favorite ones.

  Answered 6 years ago by Trevorbruin

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Q: QuestionWhat is the water resistance rating on these ? 6, 7, 8 ?

Asked 4 years ago by Donplummer.

• A:Answer I don’t know, but while painting I had it fall out of my ear into a bucket of water. By the time I came down off the ladder and retrieved out of the water “THEY STILL WORKED”, to this day. So I don’t know about the rating but that’s rating enough for me? Thanks

  Answered 4 years ago by BobbyVerified Purchase

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Q: QuestionWill these stay in when working out and jogging?.

Asked 4 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer I use them whlie going on my elliptical. They stay in good. You may need to experiment with the different plug sizes it comes with. It comes with three different sizes, I wen't with the largest size.

  Answered 4 years ago by MichaelAVerified Purchase

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Q: QuestionWill these pair with the iPhone 11 and the Apple Watch series 6??

Asked 5 years ago by Nana68.

• A:Answer Yes, I have my iPhone 11 and series 6 watch paired with these earbuds.

  Answered 5 years ago by Eric

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Q: QuestionAre these noise cancelling???

Asked 6 years ago by Taurus.

• A:Answer No. However, the earbuds seals on your ear which eliminates a lot of outside noise.

  Answered 6 years ago by Lenlen

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Q: QuestionWould these be a good choice to use while teaching a fitness class on zoom via my laptop? My laptop is Bluetooth enabled. Thx!

Asked 6 years ago by Anna.

• A:Answer Yesssss dude (BRUH)

  Answered 6 years ago by Bobby

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Q: QuestionDo these come with the charging pod?

Asked 6 years ago by Mark.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer Yes, it comes with the charging pod.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan you use these in conjunction with a computer? For something like MS Office Teams calls?

Asked 5 years ago by Alex.

• A:Answer Yes! These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionHow long is the charging case cable? In the photo, it appears to be extremely short.

Asked 6 years ago by DoyerBlou.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Hey lou, You're looking at 1.5 inches. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specifics. We want to help you #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionHello i was wondering if these can connect to garmin watches? thank you

Asked 6 years ago by Chadster.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Hey chadster, Most, I would check with garman to see if they support a standard a2dp bt protocol. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan these be used independently?

Asked 6 years ago by Giventofly.

• A:Answer Hey j77, Yes, they do have dual connect. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Suppor

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan I connect to my Samsung TV ?

Asked 6 years ago by Sue.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Yes it works , I have mine connected to my TV and work's perfectly

  Answered 6 years ago by CarloscVerified Purchase

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Q: QuestionTo control power, volume, etc. do these have a touch sensor or a button that clicks?

Asked 4 years ago by alina.

• A:Answer Touch

  Answered 4 years ago by Apocalypse

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Q: QuestionWhen using only the right earbud, i've been having an issue where the bluetooth disconnects, then reconnects about 5 seconds later. Does anyone else experience this or have a solution?

Asked 4 years ago by user101.

• A:Answer I only use the right earbud and no problems. Maybe that happens if u go to far from your phone?

  Answered 4 years ago by Ballnitup

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Q: QuestionDoes the charging/carrying case close so the earbuds don't fall out?

Asked 5 years ago by Boston.

• A:Answer No it does not just light magnets I DO NOT recommend these headphones they are garbage sounds bad and don't stay in

  Answered 5 years ago by MartyVerified Purchase

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Q: QuestionDo these work with Android phone's and fire TV's?

Asked 6 years ago by Kdeee.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Hello, Yes, they are indeed compatible. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo these work with a laptop to take calls using laptop?

Asked 6 years ago by prav.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Yes you can use it on laptop because its bluetooth and i use it on Skype, fb messenger, & viber

  Answered 6 years ago by Rhiki

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