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When I place them back in to charge, I move them slightly until I see the blue lights come on & then I close it to charge.
Sorry, there was a problem. Please try again later.Could it be the earbuds aren’t syncing after removal from the charging box? There are some FAQ’s with the instructions or on the website. I would try a couple if the troubleshooting suggestions or exchange them for another pair if the issue persists. There is also a contact phone number that may provide helpful solutions. Good Luck!
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