“Hi, my left earbud doesn't ring, but when I touch it it does change songs. I already unlinked it and put it to charge but I can't get it to work. Can you help me? Thanks”
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Your better off filling a claim with the company that is if you can wait 2-3 weeks to get another pair with the manufacturer warranty or if you have insurance with best buy have best buy swap them out for new ones
Sorry, there was a problem. Please try again later.The earbuds you have are very sensitive to any type of touch or motion when they are not in the case or ear. When mine do this or something like it, I put them in the case for a while and the issue will self correct.
Sorry, there was a problem. Please try again later.Hey macarena, So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty. Kind Regards #TeamJLab Customer Support
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